We are currently experiencing platform issues due to a widespread Amazon Web Services (AWS) outage. This is an external server issue that is impacting numerous services across the internet, including ours.
What this means for you:
- Due to the instability in the AWS infrastructure, some users may find that certain tours are failing to load or are displaying errors.
- This is an intermittent issue tied directly to the health of the external AWS service, not a bug in our platform code.
- We can confirm that your data is secure, but accessibility is affected.
Our team is actively monitoring the AWS status and is prepared to fully restore service immediately once AWS resolves the situation.
We apologize for this interruption, which is unfortunately outside of our direct control, and we appreciate your patience.